Profile-Worthy Guarantee

Preview Before Purchase

ProHeadshots shows preview images before you unlock paid downloads. This lets you evaluate the look and quality first instead of paying blind.

Rerun and Refund Support

If your paid results have a meaningful quality issue, billing problem, or generation failure, contact us within 7 days of purchase. We review requests case by case and may offer a rerun, support fix, or refund depending on what happened.

Support outcomes may include:

A rerun when the issue can likely be corrected
Technical issues that prevent generation of your full pack
Significant quality issues not visible in previews
Duplicate charges or billing errors

Non-Refundable Situations

Refunds will generally not be provided for:

Change of mind after reviewing previews and purchasing
Minor variations in generated results
Issues caused by poor quality uploaded photos
After downloading the full pack of images
Requests made more than 7 days after purchase

How to Request Help

To request support, a rerun, or a refund review:

Email support@proheadshots.io within 7 days of purchase
Include your order email and Headshot ID
Explain the issue clearly and tell us whether you want help, a rerun, or a refund review
Provide any relevant screenshots or details

Refund Processing

If your refund is approved:

Refunds will be processed to your original payment method within 5-10 business days
Access to downloaded images will be revoked
The headshots may remain in your account, but paid downloads will no longer be available

Chargebacks

We encourage you to contact us directly before initiating a chargeback. Chargebacks may result in account suspension and may affect your ability to use the service in the future.